Shop regulations

WEBSHOP REGULATIONS WWW.HANDYLAB.PL

1. PRIVACY POLICY WEBSHOP WWW.HANDYLAB.PL

This document describes the principles of personal data processing at handy lab. Sp. z o.o., including the use of cookies.

1. Respecting your rights and duly respecting the protection of personal data, we are committed to maintaining the security and confidentiality of the personal data obtained. All employees of HANDY LAB. have been properly trained in the processing of personal data.

2. The owner of the handylab.co.uk online shop and the Personal Data Administrator is: "handy lab. Limited Liability Company, 10/15 Sielankowa Street, 20-802 Lublin, email address: [email protected], NIP: 7123420335, REGON: 389198420, entered in the Register of Entrepreneurs kept by the District Court for the City of Lublin, 10th Commercial Division of the National Court Register under KRS number: 0000906253.

3. In the webshop www.handylab.pl we collect the following personal data:

1. Name - when placing an Order you will be asked to provide your name so that we can send your order and allow you to be contacted.

2. Residential address - needed for shipping the ordered Product.

3. Telephone No. - to enable notification by text message that a Product has been dispatched, in the specific case of an Order confirmation, or in the case of unexpected events such as out of stock, while offering a favourable solution.

4. Email address - by email we send you confirmation of your Order, and contact you. If you have become a Newsletter subscriber we will send you commercial information.

5. Internet address - information resulting from the general rules of Internet connections such as the IP address (and other information contained in system logs) is used by the shop administrator for technical purposes. IP addresses may also be used for statistical purposes - to collect general demographic information (e.g. about the region from which the connection is made).

6. Cookies -The webshop uses cookie technology in order to adapt it to your individual needs. You may agree that the data you have entered will be remembered so that you can use them without re-entering them the next time you visit the webshop. The owners of other websites will not have access to this data. If you do not agree to the personalisation of the shop, we suggest deactivating cookies in your browser options.

7. Activity in the Online Shop - information resulting from the monitoring of your activity in the Online Shop www.handylab.pl, including those aimed at profiling data.

4. Provision of the above data is necessary in the following cases:

1. Registration in the customer database is voluntary. We store the above-mentioned data in our database in order to facilitate future purchases from the Online Shop. www.handylab.pl

2. If you would like to be informed about interesting events and commercial offers, you can become a Newsletter subscriber. Joining is voluntary and you can unsubscribe at any time.

5. We process your personal data because it is necessary for:

1. Use of the Online Shop www.handylab.pl as a registered customer;

2. To contact you for the purpose of processing orders, and to carry out marketing activities;

3. Receive the Newsletter electronically;

4. Monitoring and matching the commercial offer to your interests by means of profiling;

5. Monitoring your activity as well as that of other users, which includes, for example, searching for offers, promotions, information on the website, as well as managing activity in the Online Shop;

6. Tailor the content of advertisements according to the content of the Online Shop previously viewed by you www.handylab.pl on the basis of profiling;

7. Conduct statistical analyses;

8. Handling your requests, returns, requests and demands.

6. We do not share any data with third parties. We do not store sensitive data such as your credit card numbers or bank account access data.

7. The legal basis for processing your personal data is:

1. With regard to the provision of services and the processing of complaints or other claims by the Administrator, your data will be processed on the basis of Article 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC ("RODO") (this is necessary for the performance of the contract to which the data subject is party).

2. Newsletters or commercial information by e-mail are sent on the basis of your voluntary consent.

3. The basis for the processing of your personal data for marketing purposes, is Article 6(1)(a) RODO - your consent to the processing of data, including profiling.

4. As regards the adjustment of the content of the Online Shop www.handylab.pl to your interests, as well as the detection of bots and abuse and statistical measurement and improvement of the service and in some cases the processing of complaints, and in some cases the processing of your personal data for marketing purposes, your data will be processed on the basis of Article 6(1)(f) RODO (legitimate interest of the Controller). The legitimate interest of the Administrator is to tailor the content of the Administrator's services including the Online Shop www.handylab.pl to your needs, to ensure the security of these services and their continuous improvement, and to handle complaints about the Administrator's products.

8. In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU. L. 2016 No. 119, p. 1), you have the right to correct, supplement, update, rectify and request the deletion of your personal data. To do so, use the relevant tabs in the Online Shop, send an e - mail to: [email protected].

Cookies

9. When you visit our website, we inform you that we use cookies and other technologies (including tracking and/or profiling) on our website in order for the website to function properly, to personalise content and advertising, and to analyse visitor statistics.

A "cookie" is a small text file that a website sends to a visitor's computer or other Internet-connected device (e.g. smartphone), which is then opened on subsequent visits to the website to identify the user's browser or to store information or settings in the browser.

The cookie usually contains the name of the domain from which it was sent, the 'lifetime' of the cookie and a randomly generated unique identifier.

10. Purposes for the use of cookies

Cookies may have different functions. We use cookies on our website for the following purposes:

1. adapting the content of our website to your preferences and optimising the use of the websites. In particular, these cookies allow us to recognise your device and display the website accordingly, tailored to your individual needs. This means that we can remember you if you visit our website again and personalise the website according to your preferences. In this situation, certain information about you, which may constitute personal data, may be linked to the cookie,

2. to compile statistics that provide a basis for analysing how users use the websites,

3. building a profile of you based on your decisions and activities and displaying advertisements based on this profile or sending marketing information based on this profile,

4. to analyse the status of an anonymous user by comparing his/her email/IP address/other data provided when, for example, filling in a form with the previously used email address of those who filled in the form in order to measure the effectiveness of advertising (by checking whether it is a new or returning customer),

5. user retargeting, i.e. advertising only to users who have previously visited the target page (our website),

6. creating look alike profiles, i.e. searching for users similar to our user group by using information and knowledge about them using appropriate algorithms to find their "twins", i.e. looking for those users who are most similar to them in terms of interests, behaviour, intentions (based on integrated data from other campaigns),

7. to analyse/report the effectiveness of advertising campaigns and to analyse using other data.

11. We would like to inform you that our website only collects information contained in cookies, which may be combined with personal data you provide to us on another occasion, such as the data you provide when completing a request for quote form.

12. We use Google Analytics cookies. Full information on data security can be found here: https://support.google.com/analytics/answer/6004245?hl=pl

13 Types of cookies on our website

We would like to inform you that the following types of cookies are used within our website:

• session cookies, i.e. temporary files that are stored on the user's terminal equipment until the user logs out, leaves the website or switches off the internet browser,

• persistent cookies, i.e. files that are stored on the user's terminal equipment for the time specified in the parameters of the cookies or until they are deleted by the user.

The following types of cookies are used within our website - due to the purpose of use:

1. Necessary cookies - those that enable you to use the services available on our website,

2. Cookies for security purposes - e.g. used to detect misuse of services on the website,

3. Cookies for analysis and performance evaluation - e.g. cookies that allow the user's selected settings to be remembered and the user interface to be personalised, e.g. with regard to the selected language,

4. Advertising cookies - those that enable the delivery of advertising content to users, offers more tailored to their interests.

14. Setting and deleting cookies

Please note that the web browsing software you use (web browser) may allow cookies to be stored on your terminal device by default.

You can change your cookie settings at any time, e.g. so that you can block the automatic handling of cookies in your browser settings or be informed each time a cookie is placed on your terminal equipment.

Detailed information on the possibility and handling of cookies is available in your browser settings. Below we provide links to information on cookie management provided by the following browser manufacturers:

Firefox (Mozilla) https://support.mozilla.org/pl/kb/ochrona-przed-sledzeniem

Internet Explorer https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome https://support.google.com/chrome/answer/114836?hl=pl&co=GENIE.Platform=Desktop

Safari https://support.apple.com/pl-pl/guide/safari/sfri11471/mac

Opera https://help.opera.com/pl/latest/security-and-privacy/

Should any of the above links not work, e.g. the browser manufacturer has moved the cookie information to another subpage, you can always use a search engine to find the relevant information, e.g. by typing "Safari clearing cookies".

Please note that your use of cookie restrictions may affect some of the functionality available on our website.

15. Social networks

We maintain profile pages:

• on Facebook

• on Instagram

which may involve us processing your personal data when you visit or interact with the indicated profiles, pages and channels (likes, subscriptions, comments, messages sent). If you visit our social profiles on sites such as Facebook, LinkedIn, data is collected on your activity on that profile, including likes, messages sent to us, content of comments and posts made on that profile. Please note that as users of a social network, you and we are also bound by the privacy policy and terms and conditions accepted within that social network. Data related to your activity within the social network profiles we maintain will be stored until you delete it or it is deleted by either us or the owner of the social network in question. Please note that as a user of each social network where we have a profile, you can also manage your account and the content you post in accordance with the regulations of that social network. The provision of data is voluntary, but may be necessary for the provision of a specific service offered by handy lab.

16. Changes to the privacy policy

The area of data protection can be affected by a number of legal regulations. We will inform you promptly of any changes in legislation affecting the processing and protection of personal data on our services on the pages of the relevant services.

2. PAYMENTS, RETURNS AND COMPLAINTS ABOUT HANDYLAB.CO.UK PRODUCTS

17. Prices, lead times and payment methods

The prices of the products are given in Polish zloty and include all components, including VAT. The delivery time is up to 5 (seven) working days + delivery time, to be counted from the day of receipt by the Buyer of the order confirmation and correctly made payment.

18. The order can be paid by the following methods:

a) payment via the Przelewy24 system

The payment card operator is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda in Poznań, VIII Economic Division of the National Court Register under KRS number 0000347935, NIP 7792369887, Regon 301345068.

b) payment via PayU.

19. Right of withdrawal

The customer (consumer) has the right to withdraw from the sales contract within 14 days without giving any reason. 

The withdrawal period shall expire after 14 days from the day the customer has received the product(s) or on which a third party other than the courier and indicated by the customer has taken delivery of the product(s).

20. In order to exercise your right of withdrawal from the sales contract, you must inform us (indicating your name, full postal address and, if available, telephone numbers and e-mail address) of your decision to withdraw from the sales contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use a ready-made model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal from the sales contract before the withdrawal deadline has expired. The deadline shall be deemed to have been met if you send your notice of withdrawal to the email address before the deadline expires: [email protected]

Model declaration is annexed to these Rules of Procedure.

21. In the event of withdrawal from the contract, the cost of return postage shall be borne by the buyer. Returned products should be sent back to the address:

Flexible Logistics Services Sp. z o.o.

Handy lab.

Pass 20K,Building No.9

05-870 Błonie

22. Refunds will be made immediately, no later than 14 days from the day we receive the returned product(s). We will refund the payment using the same means of payment used in the original transaction, unless the buyer specifically indicates otherwise.

23. The right of withdrawal from the sales contract is excluded in the case of:

- a contract in which the object of the performance is a perishable item or an item with a short shelf life;

- a contract in which the object of the performance is an item supplied in a sealed package which cannot be returned after opening for health or hygiene reasons, if the package has been opened after delivery;

- a contract in which the subject matter of the performance consists of items which, by their nature, are inseparable from other items after delivery.

24. Complaints: we are liable to customers for product defects in accordance with the legal provisions applicable in the Republic of Poland.

25. Complaints arising from the violation of rights guaranteed to customers by generally applicable legislation or on the basis of these Terms and Conditions should be addressed to the following address [email protected] . We undertake to resolve any complaint within 14 calendar days and to inform you when the complaint has been resolved.

26. Complaints regarding the provision of services by electronic means: we shall take steps to ensure that the handylab.co.uk online shop operates fully and correctly, to the extent that is apparent from current technical knowledge, and undertakes to rectify any reported irregularities within a reasonable period of time.

27. All irregularities related to the functioning of the handylab.co.uk shop can be reported by e-mail to the following address [email protected] 

28. In the complaint, state your name, mailing address, type and date of the irregularity related to the functioning of the online shop. We undertake to process any complaint within 14 days, and if this is not possible, to inform you when the complaint will be processed.